Customer Success Specialist

Commercial Team | Full-time

Are you passionate about delivering exceptional customer experiences and building lasting relationships? We are currently seeking a dedicated and enthusiastic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a pivotal role in ensuring our client's success and satisfaction with our energy tech platform.

Position Overview

As a Customer Success Specialist at Snerpa Power, you will be the main point of contact for our valued clients. Your mission is to cultivate strong relationships, understand their unique needs, and guide them in maximizing the value they derive from our energy management system. You will work closely with our Development Team to ensure seamless onboarding, training and ongoing support. Your proactive approach to customer success will contribute to our mission of revolutionizing the power industry.

Requirements

  • BS/MS in Business, Engineering, or related field.

  • Proven experience in customer success or account management in the SaaS industry, preferably within energy tech..

  • Strong understanding of energy tech and related industries, interest in technology and innovation.

  • Excellent communication, interpersonal, and negotiation skills.

  • Ability to empathize with customers and understand their pain points.

  • Problem-solving mindset and ability to navigate complex situations.

  • Collaborative spirit and ability to work with cross-functional teams.

  • Passion for contributing to a more sustainable future through energy tech.

Responsibilities

  • Build and nurture strong relationships with clients, becoming a trusted advisor.

  • Onboard new clients, providing guidance on platform usage and best practices.

  • Write and maintain product guides, case studies and customer success stories.

  • Collaborate with internal teams to address client needs, concerns, and feedback.

  • Proactively anticipate, gather and analyze client feedback to drive product improvements.

  • Monitor platform usage and performance to ensure optimal client experience.

  • Serve as the voice of the customer within the organization, advocating for their needs.

How to Apply

If you're passionate about shaping the future of energy tech and making a positive impact, we want to hear from you! Join our exciting journey and be part of a team that's changing the way we use and manage electricity.

 

➡️Send your resume and a brief cover letter to snerpapower@snerpapower.com and let us know why you're the perfect fit for Snerpa Power.

 

Learn more about us at www.snerpapower.com and follow us on LinkedIn for the latest updates.

 

Apply now and help shape the future of sustainable power systems! 🌱💡🚀